Terms and Conditions for Service Professionals

Leadzo Technologies Private Limited (hereinafter referred to as 'Leadzo', 'the Company', 'we', 'us', or 'our') is a company incorporated under the Companies Act, 2013, bearing Corporate Identity Number U62013KA2025PTC209717, having its registered office at WORKFLO RANKA JUNCTION, Property No. 224, 3rd Floor, Ranka Junction - 80/3, Vijinapur Village, Old Madras Road, K R Puram Hobli, Bangalore, Karnataka – 560016. Leadzo operates the online platform accessible at www.leadzo.co.in and its associated mobile applications (collectively, the 'Platform').

Leadzo operates as an Information Technology Intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 (the 'IT Act'), providing a technology-enabled marketplace that facilitates introductions between persons seeking professional services ('Buyers') and persons offering professional services ('Service Professionals' or 'Sellers'). Leadzo does not itself provide any End Services and does not employ Sellers to do so.

The Company is registered under the Goods and Services Tax Act, 2017, bearing GSTIN 29AAGCL5322D1ZO. The Company has appointed a Grievance Officer as required under Rule 3(2)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the 'IT Rules, 2021'). Contact details for the Grievance Officer are set out in Clause 10.3 of these Terms.

You may contact us by email at support@leadzo.co.in or by telephone at +91-99161-10114 during business hours (10:00 AM to 05:00 PM IST, Monday to Friday).

This Agreement is executed and governed in accordance with the following applicable Indian legislation, without limitation:

• The Indian Contract Act, 1872
• The Information Technology Act, 2000 (Sections 2, 43, 66, 72, 79, and 85)
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• The Digital Personal Data Protection Act, 2023
• The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020
• The Goods and Services Tax Act, 2017 (Central and State)
• The Arbitration and Conciliation Act, 1996 (as amended by the Arbitration and Conciliation (Amendment) Act, 2019)
• The Mediation Act, 2023
• The Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI)
• The Prevention of Corruption Act, 1988
• The Indian Copyright Act, 1957
• The Trade Marks Act, 1999

1.1 Definitions

In these Terms, unless the context otherwise requires, the following expressions shall have the meanings ascribed to them herein:

1.2 Rules of Interpretation

In the interpretation of these Terms, unless the context requires otherwise:

1.2.1 All headings are inserted for convenience of reference only and shall not affect the construction or interpretation of these Terms.

1.2.2 References to any statute, enactment, order, or regulation shall include all amendments, modifications, consolidations, re-enactments, and subordinate legislation made thereunder, as in force from time to time.

1.2.3 The words 'include', 'includes', 'including', and 'in particular' shall be construed without limitation and shall not restrict the generality of any preceding words.

1.2.4 References to 'in writing' shall include electronic communications transmitted through the Platform's messaging system, registered email, and any other electronic means acknowledged by Leadzo.

1.2.5 References to a 'person' shall include any individual, company, corporation, firm, partnership, association, trust, governmental authority, or any other entity, whether or not having separate legal personality.

1.2.6 Words importing the singular shall include the plural and vice versa; words importing any gender shall include all genders.

1.2.7 Any obligation on a party not to do something includes an obligation not to allow that thing to be done.

1.2.8 The ejusdem generis rule shall not apply to the interpretation of these Terms.

2.1 Intermediary Status

Leadzo operates as an Information Technology Intermediary within the meaning of Section 2(1)(w) of the IT Act, providing the Platform as a technology-based marketplace to facilitate connections between Buyers and Sellers. Leadzo's role is limited to providing Facilitation Services. Leadzo does not provide, supervise, direct, monitor, or control the End Services provided by Sellers to Buyers. Leadzo's liability as an intermediary is governed by and limited in accordance with Section 79 of the IT Act and the IT Rules, 2021.

2.2 Nature of the Relationship

2.3 Lead Distribution Model

Leadzo operates a two-tier lead distribution mechanism as follows:

(a) Platform-Matched Leads

Upon a Buyer submitting a service request, Leadzo's proprietary algorithm identifies Sellers whose registered service categories and location preferences match the Buyer's stated requirements and sends a Lead alert to all such eligible Sellers. A maximum of three (3) Sellers may unlock and access that Lead. Once three (3) Sellers have unlocked the Lead, it is automatically removed from the Seller dashboard and is no longer available to other Sellers.

(b) Buyer-Initiated Contacts

Buyers who have completed identity verification on the Platform may browse the Seller Listings and independently select and contact specific Sellers by requesting a quotation or a callback. No Lead Distribution Cap applies to Buyer-Initiated Contacts. A Seller selected through this mechanism may access the Buyer's contact details upon redemption of the applicable Credits.

(c) Concurrent Application

Both mechanisms may apply to a single Buyer's requirement simultaneously. A Buyer may receive outreach from up to three (3) Sellers through the Platform-Matched mechanism and, concurrently, from any number of Sellers directly contacted through the Buyer-Initiated mechanism. The Lead Distribution Cap applies exclusively to Platform-Matched Leads.

2.4 Effect of Lead Purchase

Upon a Seller's redemption of Credits for a Lead, Leadzo shall provide the Seller with the Buyer's contact details. The Seller may thereafter communicate with the Buyer directly through any mutually agreed channel. The purchase of a Lead does not constitute a guarantee of any conversion, engagement, hire, or business outcome. Leadzo's sole obligation upon Lead purchase is to provide valid Buyer contact details, subject to the Credit return provisions of Clause 6.

2.5 Seller Contract Independence

3.1 Eligibility Criteria

Registration on the Platform is available only to persons who satisfy all of the following criteria:

3.1.1 Are natural persons of not less than eighteen (18) years of age possessing full legal capacity to contract under the Indian Contract Act, 1872, or are duly incorporated legal entities constituted under the laws of India.

3.1.2 Are engaged in a lawful business or professional activity within India and possess the requisite authority to offer the End Services listed on their Seller Profile.

3.1.3 Hold all licences, registrations, certifications, permits, and approvals required under applicable law for the category of End Services they offer or propose to offer on the Platform.

3.1.4 Hold a valid and active bank account maintained with a scheduled bank in India, a valid Indian mobile number capable of receiving OTP verification, and a valid email address.

3.1.5 Are registered under the Goods and Services Tax Act, 2017, where registration is mandatorily required under applicable law in relation to the End Services offered.

3.2 Registration Representations and Undertakings

By completing the registration process, you represent, warrant, and undertake to Leadzo on a continuing basis throughout the term of this Agreement that:

3.2.1 All information furnished during registration, and all information subsequently provided in connection with your use of the Platform, is true, accurate, current, and complete in all material respects, and you will promptly update such information if it changes.

3.2.2 You have the full power, authority, and capacity to enter into this Agreement and to perform all obligations hereunder, and this Agreement constitutes a valid, binding, and enforceable obligation upon you.

3.2.3 You consent to Leadzo displaying your Seller Profile to Buyers and, unless you have adjusted your privacy settings, to members of the general public.

3.2.4 You will maintain only one (1) account on the Platform per business entity, unless Leadzo has expressly granted written permission to the contrary.

3.2.5 You will maintain the confidentiality and security of your account credentials and will immediately notify Leadzo at support@leadzo.co.in upon becoming aware of any unauthorised access to or use of your account.

3.2.6 You will comply with the Seller Code of Conduct as set out in Clause 3.4 and as published and updated by Leadzo on the Platform from time to time.

3.3 Verification and Background Checks

Leadzo reserves the right to subject any Seller's application and ongoing use of the Platform to such verification and background check procedures as Leadzo deems appropriate, including identity verification, proof of business registration, validation of professional qualifications and licences, and such other checks as may be required for specific service categories. Leadzo may engage third-party verification service providers for this purpose. The completion of any verification procedure does not constitute an endorsement, certification, or warranty by Leadzo as to the quality, professional standing, suitability, or legal compliance of the Seller or the End Services offered.

3.4 Seller Code of Conduct

Each Seller shall, at all times during the term of this Agreement:

3.4.1 Conduct all interactions with Buyers and with Leadzo's personnel with professionalism, courtesy, and good faith.

3.4.2 Respond to Leads with reasonable promptness and provide Buyers with accurate, complete, and non-misleading information regarding the Seller's qualifications, experience, and the End Services offered.

3.4.3 Honour all commitments made to Buyers in connection with the terms, pricing, scope, and timeline of End Services.

3.4.4 Hold and maintain all licences, registrations, permits, insurance policies, and professional memberships required by applicable law for the provision of the End Services listed on the Seller Profile.

3.4.5 Comply with all applicable laws, regulations, statutes, and professional codes of conduct governing the Seller's business and the provision of End Services, including without limitation the Consumer Protection Act, 2019, and applicable health and safety regulations.

3.4.6 Clearly communicate to Buyers that the End Services are provided by the Seller as an independent business and not by or on behalf of Leadzo.

3.4.7 Refrain from posting, submitting, or soliciting false, fabricated, or incentivised ratings or reviews on the Platform.

3.5 Prohibited Conduct

The following conduct is strictly prohibited. You must not, and must ensure that no employee, agent, sub-contractor, or other person acting on your behalf:

3.5.1 Solicits, diverts, or conducts transactions with Buyers whose contact details were obtained through the Platform in a manner that circumvents, bypasses, or avoids Leadzo's Credit system or the payment of applicable fees.

3.5.2 Discloses, transfers, sells, licenses, or otherwise makes available Buyer contact details or Personal Data obtained through the Platform to any third party for any purpose whatsoever.

3.5.3 Registers or maintains more than one (1) account on the Platform for the same business entity or offers the same category of End Services through multiple accounts.

3.5.4 Attempts to re-register on the Platform following the suspension or termination of an account by Leadzo.

3.5.5 Uploads, posts, transmits, or otherwise makes available through the Platform any content that is defamatory, obscene, pornographic, offensive, threatening, harassing, or that infringes the intellectual property rights, privacy rights, or other rights of any third party.

3.5.6 Engages in or attempts to engage in any fraud, misrepresentation, manipulation, or abuse of the Platform's ranking algorithm, review mechanism, Credit system, or reporting functionality.

3.5.7 Attempts to reverse-engineer, decompile, disassemble, copy, scrape, crawl, or create derivative works from any part of the Platform or its underlying technology.

3.5.8 Introduces or attempts to introduce any virus, malware, ransomware, Trojan horse, worm, logic bomb, or other harmful or disruptive code into Leadzo's systems, networks, or infrastructure.

3.5.9 Uses the Platform for any purpose that is unlawful under applicable Indian law or that violates these Terms.

4.1 Express Consent to Commercial Communications

• Telephone calls, including outbound calls placed by Leadzo's sales team, customer success team, and automated or artificial intelligence-assisted calling systems.
• WhatsApp messages, including both broadcast communications and individual agent-initiated messages.
• Short Message Service (SMS) communications, whether automated or manually initiated.
• Electronic mail (email), including automated marketing sequences, transactional notifications, and agent-initiated correspondence.
• In-application push notifications and Platform messaging.

The foregoing consent encompasses commercial and marketing communications and constitutes your prior express written consent for the purposes of the TCCCPR, 2018, and your free and informed consent for the purposes of the DPDP Act, 2023.

4.2 Scope and Purposes of Communications

Leadzo and its authorised representatives may contact you through the channels identified in Clause 4.1 for the following purposes:

• Sales and commercial outreach, including proactive communication regarding Credit Packs, Leadzo Advantage Subscription Plans, promotional bundles, and any other paid products or services available on the Platform from time to time.
• Account onboarding, orientation, and optimisation support, including guidance on Profile completion, Lead purchase strategy, and Platform usage.
• Account management and performance reviews, including periodic calls by the customer success team to assess Lead conversion metrics and recommend suitable Credit Pack or Subscription configurations.
• Transactional notifications, including Lead alerts, Credit purchase confirmations, tax invoice delivery, Credit expiry warnings, Subscription renewal reminders, and account status communications.
• Marketing and promotional communications, including new feature announcements, Leadzo Advantage promotions, seasonal offers, referral programmes, industry reports, and invitations to Leadzo events, webinars, or partner programmes.
• Compliance and legal communications required under applicable law or regulatory direction.
• Quality assurance and feedback solicitation.

4.3 DND Registry and TRAI Compliance

By registering on the Platform and providing your mobile number, you acknowledge and confirm that you have opted in to receive commercial communications from Leadzo as described in Clause 4.1. This express opt-in constitutes sufficient prior written consent under the TCCCPR, 2018 to authorise Leadzo to contact you even where your mobile number is registered on the National Customer Preference Register ('NCPR') or Do Not Disturb ('DND') database maintained by TRAI, to the extent permitted under applicable TRAI regulations in respect of services you have subscribed to or requested from Leadzo.

4.4 Withdrawal of Consent to Marketing Communications

You may withdraw your consent to marketing and promotional communications at any time by submitting an unsubscribe request to support@leadzo.co.in with the subject line 'UNSUBSCRIBE', by following the unsubscribe mechanism included in any marketing communication, or by updating your communication preferences through your account settings. Leadzo shall process such withdrawal within ten (10) business days of receipt.

The withdrawal of consent to marketing and promotional communications shall not affect your receipt of transactional, account management, Lead notification, compliance, and legal communications, which form an integral part of the Facilitation Services and from which you may not opt out while you remain a registered Seller on the Platform.

4.5 Call Recording

Leadzo may record outbound and inbound telephone calls involving Sellers for the purposes of quality assurance, employee training, regulatory compliance, and dispute resolution. By accepting these Terms, you provide your consent to the recording of calls made to or received from Leadzo. You may withdraw consent in respect of a specific call by notifying Leadzo's representative at the commencement of that call, provided that such withdrawal may limit the nature and scope of assistance that Leadzo is able to provide during that call.

5.1 Credit-Based Access to Leads

Access to Platform-Matched Leads and Buyer-Initiated Contacts on the Platform is governed by Leadzo's credit-based system. A Seller must redeem the applicable number of Credits from their Platform account in order to access a Lead. The Lead Cost applicable to each Lead is dynamically determined by Leadzo based on the service category, geographic parameters, Lead demand, estimated service value, and such other factors as Leadzo may determine from time to time, and is displayed on the Platform prior to redemption. By proceeding with redemption, the Seller accepts the displayed Lead Cost. Credits are non-transferable between Sellers, are not encashable, and have no monetary value outside the Platform.

5.2 Credit Pricing

The price per Credit, Credit Pack composition, and any applicable volume discounts are as published on the Platform from time to time and may be revised by Leadzo at its sole discretion with reasonable prior notice to Sellers through the Platform or by email. A Seller's continued use of the Platform following the communication of any price revision shall constitute the Seller's acceptance of the revised pricing.

5.3 Lead Distribution Cap

Lead alerts for Platform-Matched Leads are sent to all eligible Sellers based on their registered service categories and location preferences. A maximum of three (3) Sellers may unlock and access any single Platform-Matched Lead. Once three (3) Sellers have unlocked a Lead, it is automatically removed from the Seller dashboard and Credits will not be deducted from any further Seller's account in respect of that Lead. The Lead Distribution Cap does not apply to Buyer-Initiated Contacts as described in Clause 2.3(b).

5.4 Payment Terms

All Credit Pack purchases and Subscription fees are payable in full, in advance, at the time of purchase. Leadzo accepts payment through UPI, debit cards, credit cards, net banking, and such other Reserve Bank of India-compliant payment instruments as are made available on the Platform from time to time. All payment transactions are processed through RBI-regulated and PCI-DSS compliant third-party payment gateways. Leadzo does not store, access, or retain complete payment card details.

5.5 Goods and Services Tax

All transactions on the Platform, including Credit Pack purchases and Subscription fees, are subject to Goods and Services Tax at the rate applicable under the Central Goods and Services Tax Act, 2017 and the Integrated Goods and Services Tax Act, 2017. Leadzo shall issue a valid GST-compliant tax invoice in respect of each taxable transaction. Sellers who are GST-registered are required to ensure that their GSTIN is accurately recorded in their Platform account to facilitate availment of input tax credit where eligible. Sellers are solely responsible for the filing of returns and discharge of all tax obligations, including income tax and professional tax, arising from their revenue from End Services.

5.6 Credit Validity and Expiry

Credits purchased on the Platform are valid for twelve (12) months from the date of purchase. Credits that are not redeemed within this period shall automatically expire and be forfeited without refund, subject to any mandatory requirements of applicable Indian law. Leadzo shall endeavour to provide advance notification of impending Credit expiry through available communication channels.

6.1 General Non-Refundability

All Credits purchased on the Platform are non-refundable in cash or monetary equivalent, except to the extent expressly provided in this Clause 6 or as mandated by applicable Indian law. Leadzo will not, for example, offer any return of Credits where the contact details provided are correct but the Buyer chooses not to respond to the Seller's introduction, or where the Seller does not secure the engagement. There may be cases where a Buyer decides not to choose any of the Sellers introduced to them — this is entirely at the Buyer's discretion and no Credit return applies in such cases. Where a Credit return is approved by Leadzo, the return shall be effected solely by reinstatement of the applicable Credits to the Seller's Platform account. No monetary refund shall be issued in any circumstances, save where required under applicable Indian law. Submitting a Credit return request does not guarantee that a return will be granted — any return is conditional on meeting the criteria in Clause 6.2 or 6.3, as applicable. Leadzo's determination as to the eligibility of a Credit return request shall be final and binding, subject only to the grievance redressal process set out in Clause 10.3.

6.2 Grounds Entitling a Seller to a Credit Return — Platform-Matched Leads

In respect of Platform-Matched Leads, a Seller shall be entitled to request a Credit return only where all of the following conditions are satisfied: (i) the Seller notifies Leadzo within seven (7) calendar days of the date on which the Lead was accessed; and (ii) the request demonstrates, to Leadzo's reasonable satisfaction, that one of the following circumstances applies:

6.2.1 A phone number provided in the Lead is invalid — for example, where it says 'calls are not being connected to this number' or equivalent — such that the contact is permanently unreachable, and not merely temporarily unavailable or engaged.

6.2.2 An email address provided in the Lead is not functioning and the Seller receives a bounce-back when using that address.

6.2.3 Leadzo is able to verify that the contact details provided are not for the person who submitted the service request.

6.2.4 The Lead has been submitted to the Platform fraudulently or in bad faith and is confirmed as such upon Leadzo's investigation.

6.3 Grounds Entitling a Seller to a Credit Return — Buyer-Initiated Contacts

In respect of Buyer-Initiated Contacts, a Seller shall be entitled to request a Credit return only where the Seller notifies Leadzo within seven (7) calendar days of the Lead being accessed and one of the following circumstances applies:

6.3.1 The Buyer-Initiated Contact was ostensibly spam or otherwise fraudulent, as confirmed upon Leadzo's investigation.

6.3.2 Leadzo is able to verify that the contact details provided are not for the person who submitted the Buyer-Initiated Contact.

6.4 Circumstances in Which Credit Returns Are Not Available

No Credit return shall be available in any of the following circumstances, regardless of the Seller's subjective assessment of the quality or utility of the Lead:

6.4.1 The Buyer elects not to respond to the Seller's outreach or communication.

6.4.2 The Buyer selects another Seller in preference to the requesting Seller.

6.4.3 The Buyer's stated budget, timeline, or scope of requirement does not align with the Seller's service offering, notwithstanding that the contact details provided were accurate.

6.4.4 The Seller fails to make reasonable and timely contact with the Buyer following Lead purchase.

6.4.5 The Buyer withdraws, cancels, or modifies their service request after the Lead has been purchased.

6.4.6 The Seller is dissatisfied with the Lead for any reason that does not fall within the grounds specified in Clauses 6.2 or 6.3.

6.4.7 A Buyer exercises their discretion not to engage any Seller introduced to them through the Platform. The mere fact that a Buyer does not proceed to engage any Seller does not, of itself, constitute grounds for a Credit return.

6.5 Procedure for Credit Return Requests

A Seller seeking a Credit return must submit a written request by email to support@leadzo.co.in within seven (7) calendar days of the date on which the relevant Lead was accessed. The request must specify the Lead reference identifier, the nature of the ground relied upon, and such supporting documentation or evidence as Leadzo may reasonably require. Leadzo shall investigate the request and communicate its determination to the Seller within ten (10) business days of receipt of a complete request.

6.6 HireShield Guarantee

The HireShield Guarantee is Leadzo's exclusive conditional assurance provided to first-time Sellers in connection with their initial Starter Pack purchase on the Platform.

Subject to the conditions specified below, where a first-time Seller has: (i) purchased a Starter Pack as their first Credit Pack on the Platform; (ii) redeemed all Credits comprised in that Starter Pack; (iii) responded to Leads and engaged in good faith with Buyers in the manner reasonably expected of a professional Seller; (iv) has not entered into any Seller Contract or been engaged by any Buyer during the validity period of the Starter Pack Credits; and (v) three (3) days have passed since the final Credits in the Starter Pack were redeemed — that Seller may submit a claim to Leadzo requesting reinstatement of Credits equivalent to the Credits comprised in the original Starter Pack.

Upon verification of a valid HireShield claim, Leadzo shall reinstate the applicable Credits to the Seller's Platform account. Reinstated Credits under the HireShield Guarantee shall not be subject to any expiry period for so long as the Seller's account remains active. The HireShield Guarantee is subject to the following conditions:

6.6.1 Is available only once per Seller and only in connection with the Seller's first Starter Pack purchase.

6.6.2 Is not transferable and may not be assigned to any other Seller or account.

6.6.3 Does not apply to any subsequent Credit Pack purchases.

6.6.4 Does not guarantee any specific business outcome, hire, or conversion.

Claims under the HireShield Guarantee must be submitted to support@leadzo.co.in following redemption of all Starter Pack Credits. Leadzo shall assess each claim at its reasonable discretion and notify the Seller of its determination within ten (10) business days.

7.1 Nature and Availability

Leadzo Advantage is an optional paid subscription plan available to all registered Sellers on the Platform. Subscription to Leadzo Advantage is not a condition of registration or continued use of the Platform.

7.2 Subscription Plans and Pricing

Leadzo Advantage is offered on a Monthly Plan and an Annual Plan. The pricing, billing frequency, and features applicable to each Subscription Plan are as published on the Platform from time to time. Leadzo reserves the right to amend Subscription pricing in accordance with Clause 7.8. All Subscription fees are exclusive of GST unless expressly stated otherwise. GST shall be charged additionally at the applicable rate. Leadzo shall issue a valid GST-compliant tax invoice in respect of each Subscription payment.

7.3 Subscription Benefits

The benefits associated with a Leadzo Advantage subscription, as published on the Platform from time to time, include the following:

7.3.1 Credit Discount. Leadzo Advantage subscribers shall receive a discount on all Credit Pack purchases at the percentage rate published on the Platform from time to time. Where a Credit Pack purchase qualifies for a volume discount that exceeds the Priority Discount, the volume discount shall apply in lieu of the Priority Discount. The two discounts do not stack and may not be combined. In all cases, the Seller shall receive the more favourable of the applicable rates.

7.3.2 Weekly Complimentary Leads. Subscribers shall receive complimentary Leads on a weekly basis, the number and frequency of which are as published on the Platform from time to time. These Leads are sourced from Lead inventory that has been available on the Platform for a minimum of forty-eight (48) hours. Complimentary Leads do not consume Credits from the Seller's account. Complimentary Leads that are not accessed within the applicable weekly period shall not carry forward or accumulate. Complimentary Leads are provided only for so long as the Seller's Subscription Plan remains active.

7.3.3 Priority Access. Leadzo Advantage subscribers receive priority access to new Leads for sixty (60) minutes from the time of posting. The full terms applicable to access during this period, including the terms applicable to non-subscribers, are as published on the Platform from time to time.

7.3.4 Priority Seller Badge. Subscribers shall have their Seller Profile designated with a Priority Seller badge on the Platform. The display of the badge is conditional upon the Seller's subscription remaining active and in good standing.

7.3.5 Priority Support. Leadzo shall endeavour to respond to support requests submitted by Leadzo Advantage subscribers via email within the response time published on the Platform during standard business hours. This commitment is an operational target and does not constitute a contractual guarantee. Leadzo shall not be liable for any loss or damage arising from a failure to meet this response time in any particular instance.

7.3.6 Monthly Performance Reports. Subscribers shall receive a monthly report summarising available performance metrics in respect of their Platform activity. The content, format, and frequency of performance reports may be amended by Leadzo at its discretion.

7.4 Billing, Payment, and Autorenewal

Monthly Plan subscriptions are billed on a recurring monthly basis, commencing on the date of first subscription. Annual Plan subscriptions are billed in full at the commencement of each annual subscription period. All Subscription fees are payable in advance. By subscribing to Leadzo Advantage, you authorise Leadzo and its designated payment processors to automatically charge your registered payment method on each billing date for the applicable Subscription fee plus GST. In the event of payment failure, Leadzo reserves the right to suspend Subscription benefits until payment is received and, if payment remains outstanding for more than five (5) business days, to cancel the Subscription.

7.5 Upgrade from Monthly Plan to Annual Plan

A Seller subscribed to the Monthly Plan may upgrade to the Annual Plan at any time. Upon upgrade:

7.5.1 The Annual Plan shall take effect immediately upon payment.

7.5.2 The unexpired value of the current monthly billing period shall be calculated on a pro-rata basis and applied as a deduction against the Annual Plan fee payable at the time of upgrade.

7.5.3 The Seller shall pay the balance of the Annual Plan fee (being the Annual Plan fee less the pro-rata deduction) together with applicable GST.

7.5.4 Annual Plan benefits shall apply with immediate effect from the date of upgrade.

7.5.5 No monetary refund shall be issued in connection with an upgrade. The pro-rata adjustment is applied solely as a deduction against the Annual Plan fee payable.

7.6 Cancellation of Subscription

A Seller may cancel their Subscription Plan at any time through their account settings or by submitting a written request to support@leadzo.co.in. Cancellation of the Monthly Plan shall take effect at the end of the then-current monthly billing period, and the Seller shall retain Subscription benefits until that date. Cancellation of the Annual Plan shall take effect at the end of the then-current annual subscription period. No pro-rata refund shall be issued in respect of any unexpired portion of a Subscription period, whether Monthly or Annual, save where required under applicable Indian law.

7.7 Suspension of Subscription

Leadzo reserves the right to suspend a Seller's access to Leadzo Advantage benefits, without refund of Subscription fees, in the event that: (i) the Seller's account is suspended pursuant to Clause 12.3; (ii) the Seller is in breach of these Terms; or (iii) the Seller's payment for the applicable Subscription period has not been received.

7.8 Amendments to Leadzo Advantage

Leadzo reserves the right to amend, modify, supplement, or discontinue any feature, benefit, pricing, or other term of the Leadzo Advantage subscription at any time. Where any such amendment materially reduces a benefit available to existing subscribers, Leadzo shall provide not less than fourteen (14) days' prior written notice to affected subscribers by email. Where the amendment is a price increase, existing subscribers shall be notified and the increase shall take effect from the commencement of the next Subscription billing period following the notice. If a subscriber does not accept a material amendment, the subscriber may cancel their Subscription in accordance with Clause 7.6 before the amended terms take effect.

8.1 Seller Profile

Each Seller is responsible for the accuracy, completeness, currency, and legal compliance of all information and content comprised in their Seller Profile. Leadzo reserves the right, at its sole discretion and without notice or liability, to edit, suspend, or remove any Seller Profile or any element thereof that Leadzo determines to be inaccurate, misleading, offensive, unlawful, or in breach of these Terms or Leadzo's published content guidelines. Where a Seller has provided a link to their own website or digital profile, Leadzo shall display such link on the Seller Profile but accepts no responsibility or liability for the content, accuracy, or legal compliance of any linked third-party website.

8.2 Ranking Algorithm

When a Buyer submits a service request, Leadzo's algorithm generates a ranked list of Sellers whose profiles correspond to the Buyer's stated requirements. The ranking algorithm considers such factors as Leadzo determines relevant from time to time, which may include the completeness and currency of the Seller Profile, the Seller's ratings and review score, the Seller's Lead response rate and speed, the Seller's Platform engagement, the Seller's verification status, and the Seller's Leadzo Advantage subscription status. Leadzo reserves the right to modify the parameters and weightings of the ranking algorithm at any time without notice. The existence of the ranking algorithm does not preclude a Buyer from independently selecting any Seller through the Buyer-Initiated Contact mechanism.

8.3 Buyer Reviews and Ratings

The Platform enables Buyers to submit ratings and written reviews in respect of Sellers with whom they have engaged. Such reviews and ratings represent the personal views of the individual Buyer and do not in any manner represent the views, opinions, or endorsement of Leadzo. Leadzo reserves the right, but is under no obligation, to remove or disable reviews that it determines to be in breach of its content guidelines, to be demonstrably false, or to contain personal or sensitive information. Sellers must not post, solicit, or incentivise the submission of false, fabricated, or misleading reviews or ratings.

8.4 Intellectual Property in User Content

A Seller retains all intellectual property rights in and to their User Content. By uploading User Content to the Platform, the Seller grants Leadzo a non-exclusive, royalty-free, irrevocable, worldwide, sub-licensable, and perpetual licence to use, reproduce, display, distribute, adapt, and create derivative works from the User Content for the purposes of operating, maintaining, promoting, and marketing the Platform. The Seller represents and warrants that it owns or has all necessary rights and licences in respect of all User Content uploaded, and that such User Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party.

9.1 Representations and Warranties

Each Seller represents and warrants to Leadzo on a continuing basis throughout the term of this Agreement that:

9.1.1 The Seller has the full legal right, title, and authority to carry on the business and provide the End Services registered on the Platform in India.

9.1.2 The Seller holds, and shall maintain for the duration of this Agreement, all licences, registrations, certifications, and permits required by applicable law for the provision of the End Services offered on the Platform.

9.1.3 The Seller has obtained, or will obtain prior to commencement of End Services, adequate professional indemnity and public liability insurance appropriate to the End Services offered.

9.1.4 All information contained in the Seller Profile and communicated to Buyers through or in connection with the Platform is true, accurate, and not misleading in any material respect.

9.1.5 The Seller shall perform all End Services with the standard of care, skill, and diligence reasonably expected of a competent and qualified professional in the relevant service category.

9.1.6 The Seller shall comply with all applicable laws and regulations, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable data protection legislation, applicable health and safety standards, and all professional standards applicable to the Seller's category of End Services.

9.1.7 The Seller shall not engage in any unfair trade practice within the meaning of Section 2(47) of the Consumer Protection Act, 2019, in connection with the listing or provision of End Services on the Platform.

9.2 Anti-Bribery and Anti-Corruption

The Seller shall comply with all applicable anti-bribery and anti-corruption legislation, including the Prevention of Corruption Act, 1988, and shall not offer, give, request, agree to receive, or accept any financial or other advantage, bribe, kickback, facilitation payment, or other unlawful inducement in connection with any Lead, any Seller Contract, or any dealings with Leadzo or its personnel.

9.3 Personal Data Obligations under the DPDP Act, 2023

Buyer contact details and associated information provided to a Seller upon Lead redemption constitute Personal Data within the meaning of the DPDP Act, 2023. Upon receipt of Buyer Personal Data, the Seller assumes the status of an independent Data Fiduciary in respect of such data, separate from and independent of Leadzo's own Data Fiduciary role. The Seller shall, as an independent Data Fiduciary:

9.3.1 Process Buyer Personal Data exclusively for the purpose of pursuing the specific commercial opportunity arising from the Lead in respect of which such data was furnished, and for no other purpose.

9.3.2 Not disclose, transfer, sell, or otherwise make available Buyer Personal Data to any third party without the prior express and informed consent of the relevant Buyer Data Principal.

9.3.3 Not use Buyer Personal Data for marketing, solicitation, or any communication unrelated to the specific Lead in connection with which the data was provided.

9.3.4 Implement and maintain appropriate technical, administrative, and organisational security measures sufficient to protect Buyer Personal Data from unauthorised access, disclosure, alteration, or destruction, as required under Section 8(4) of the DPDP Act, 2023.

9.3.5 Comply with the rights of Buyer Data Principals as prescribed under Chapter III of the DPDP Act, 2023, including the right of access under Section 11, the right to correction and erasure under Section 12, and the right to grievance redressal under Section 13.

9.3.6 Retain Buyer Personal Data only for such period as is necessary for the purpose for which it was obtained, and thereafter delete or anonymise such data, in compliance with Section 8(7) of the DPDP Act, 2023.

9.3.7 Not transfer Buyer Personal Data to any jurisdiction outside India except in compliance with Section 16 of the DPDP Act, 2023 and any rules or regulations made thereunder.

9.3.8 Notify Leadzo at legal@leadzo.co.in within seventy-two (72) hours of becoming aware of any Personal Data breach, as defined under Section 2(s) of the DPDP Act, 2023, involving Buyer Personal Data received through the Platform.

Leadzo shall bear no responsibility or liability for any processing of Buyer Personal Data by the Seller in a manner inconsistent with the requirements of the DPDP Act, 2023 or these Terms.

9.4 TRAI Compliance in Buyer Outreach

When contacting Buyers using contact details obtained through Lead redemption, Sellers must comply with all applicable TRAI regulations, including the Telecom Commercial Communications Customer Preference Regulations, 2018. Sellers must not employ unsanctioned auto-diallers, bulk SMS platforms, or other automated outreach tools in contacting Buyers without the requisite regulatory approvals and Buyer consent.

10.1 Disclaimer

The Platform and the Facilitation Services are provided on an 'as is' and 'as available' basis without warranty of any kind, whether express, implied, or statutory. To the fullest extent permitted by applicable Indian law, Leadzo expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Leadzo does not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

10.2 Limitation of Liability

To the fullest extent permissible under applicable Indian law:

10.2.1 Leadzo shall not be liable, whether in contract, tort (including negligence), or otherwise, for the quality, safety, legality, fitness for purpose, or any other characteristic of End Services provided by Sellers to Buyers.

10.2.2 Leadzo shall not be liable for any dispute, claim, loss, damage, or liability arising between a Seller and a Buyer from or in connection with any Seller Contract or the provision of End Services.

10.2.3 Leadzo shall not be liable for any loss of profit, loss of revenue, loss of business, loss of data, loss of goodwill, business interruption, or any indirect, special, incidental, consequential, or punitive loss or damage of any kind, arising from or in connection with a Seller's use of the Platform or the Facilitation Services.

10.2.4 Leadzo's maximum aggregate liability to a Seller under or in connection with these Terms, from any cause of action whatsoever, shall in no event exceed the total value of Credits and Subscription fees paid by that Seller to Leadzo during the period of six (6) calendar months immediately preceding the event giving rise to the relevant claim.

Nothing in these Terms shall operate to exclude or limit Leadzo's liability for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable Indian law.

10.3 Grievance Redressal — IT Rules, 2021

In accordance with Rule 3(2)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Leadzo has designated the following Grievance Officer for the resolution of Seller and user grievances:

• Name: Adarsh Kumar C T
• Designation: Grievance Officer
• Email: legal@leadzo.co.in
• Phone: +91-99161-10114
• Address: WORKFLO RANKA JUNCTION, Property No. 224, 3rd Floor, Ranka Junction - 80/3, Vijinapur Village, Old Madras Road, K R Puram Hobli, Bangalore, Karnataka – 560016

Leadzo shall acknowledge any complaint received by the Grievance Officer within twenty-four (24) hours of receipt and shall dispose of the complaint within a period of fifteen (15) days from the date of receipt, in compliance with Rule 3(2)(d) of the IT Rules, 2021.

Each Seller shall, at their own cost and expense, defend, indemnify, and hold harmless Leadzo Technologies Private Limited and its directors, officers, employees, agents, successors, assigns, and authorised representatives (collectively, the 'Indemnified Parties') from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, charges, and expenses (including reasonable advocates' fees and court costs) arising out of or in connection with:

11.1 Any breach by the Seller of any representation, warranty, covenant, or obligation under these Terms.

11.2 The provision, non-provision, deficiency, or negligent performance of End Services by the Seller to any Buyer, including any consumer dispute, product liability claim, or personal injury claim.

11.3 The Seller's violation of any provision of applicable Indian law or any regulation thereunder, or the rights of any third party, including intellectual property rights, privacy rights, and consumer protection rights.

11.4 Any false, misleading, or inaccurate information provided by the Seller on the Seller Profile or in communications with Buyers or Leadzo.

11.5 Any claim by a Buyer, regulatory authority, or third party arising from or in connection with the Seller's End Services or any Seller Contract.

11.6 The Seller's unauthorised processing, disclosure, or misuse of Buyer Personal Data.

The Seller's indemnification obligations under this Clause 11 shall survive the termination or expiration of these Terms.

12.1 Commencement and Duration

These Terms shall come into force upon the Seller's completion of registration on the Platform and shall continue in full force and effect until terminated in accordance with this Clause 12.

12.2 Termination by the Seller

A Seller may terminate their account and these Terms at any time by submitting a written request to support@leadzo.co.in. Upon termination, the Seller's access to the Platform shall cease. Any Credits remaining in the Seller's account at the time of termination shall be forfeited without refund. Any active Subscription shall be cancelled with effect from the end of the then-current billing period. The termination of these Terms shall not affect any obligations of the Seller under Seller Contracts entered into prior to the date of termination.

12.3 Suspension or Termination by Leadzo

Leadzo reserves the right to suspend or terminate a Seller's account and access to the Platform at any time, with or without prior notice, upon the occurrence of any of the following:

12.3.1 A material or persistent breach by the Seller of any provision of these Terms.

12.3.2 The provision by the Seller of false, fraudulent, or materially inaccurate information during registration or at any time thereafter.

12.3.3 Engagement by the Seller in fraudulent, dishonest, illegal, abusive, or disruptive conduct on or in connection with the Platform.

12.3.4 Repeated failure by the Seller to respond to Leads or to honour commitments made to Buyers.

12.3.5 A direction or order by any regulatory authority, court, or law enforcement body requiring Leadzo to suspend or terminate the Seller's account.

12.3.6 Leadzo's reasonable determination, in its sole discretion, that the Seller's continued use of the Platform poses a risk of harm to Buyers, third parties, or the Platform.

12.3.7 The Seller's insolvency, the commencement of winding-up proceedings, or appointment of a liquidator, receiver, or administrator in respect of the Seller's business.

Where Leadzo suspends or terminates a Seller's account for cause, Leadzo shall, within a reasonable time thereafter, provide the Seller with a written statement of the reasons for such action, subject to any legal or regulatory constraints that prevent such disclosure. The Seller may invoke the grievance redressal process under Clause 10.3.

12.4 Consequences of Termination

Upon termination of these Terms, howsoever caused: (i) the Seller's right to access and use the Platform shall immediately cease; (ii) any unused Credits shall be forfeited; (iii) any active Subscription shall be cancelled; (iv) the Seller shall immediately cease all use of any Leadzo intellectual property. Termination shall not affect any accrued rights or liabilities of either party as at the date of termination.

12.5 Survival

Clauses 4 (communications consent), 9.3 (personal data obligations), 9.4 (TRAI compliance), 10 (liability), 11 (indemnification), 13 (intellectual property), 14 (confidentiality), 15 (dispute resolution), and 16 (general provisions) shall survive the termination or expiration of these Terms and shall remain in full force and effect.

All intellectual property rights in and to the Platform, including without limitation its software, source code, object code, algorithms, databases, designs, trade marks, logos, service marks, trade dress, and all content other than User Content (collectively, 'Leadzo IPR'), vest in and shall remain the exclusive property of Leadzo Technologies Private Limited or its licensors. Nothing in these Terms grants, transfers, or conveys to the Seller any right, title, or interest in or to any Leadzo IPR, except the limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely in accordance with these Terms.

The Seller shall not copy, reproduce, distribute, transmit, broadcast, display, sell, licence, reverse-engineer, decompile, disassemble, modify, adapt, or create derivative works from any part of the Platform or any Leadzo IPR without Leadzo's prior written consent. Any use of Leadzo's trade marks or branding without prior written authorisation is strictly prohibited and may constitute an infringement of the Trade Marks Act, 1999.

Each party undertakes to the other that it shall hold in strict confidence all Confidential Information received from the other party in connection with these Terms, and shall not disclose such Confidential Information to any third party without the prior written consent of the disclosing party, save to the extent necessary to perform its obligations under these Terms or as required by law, regulatory authority, or court order. Each party shall protect Confidential Information with the same degree of care that it uses to protect its own confidential information of a similar nature, being in no event less than a reasonable standard of care.

The obligation of confidentiality under this Clause 14 shall not apply to information that: (a) is or becomes generally available in the public domain through no act or omission of the receiving party; (b) was already in the receiving party's possession prior to disclosure, free from any confidentiality obligation; (c) is received by the receiving party from a third party without restriction on disclosure; or (d) is independently developed by the receiving party without reference to the disclosing party's Confidential Information.

The obligations of confidentiality under this Clause 14 shall survive the termination or expiry of these Terms for a period of five (5) years.

15.1 Amicable Resolution

The parties shall use their best endeavours to resolve any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof ('Dispute'), through good faith negotiation. A party seeking resolution of a Dispute shall notify the other party in writing specifying the nature of the Dispute. The parties shall thereafter endeavour to resolve the Dispute within thirty (30) calendar days of the date of such notice.

15.2 Mediation

If a Dispute is not resolved through amicable negotiation within thirty (30) calendar days, either party may refer the Dispute to mediation conducted in accordance with the Mediation Act, 2023, before a mutually agreed mediator. The mediation shall be conducted in Bengaluru, Karnataka, in the English language. The costs of mediation shall be borne equally by the parties unless otherwise agreed.

15.3 Arbitration

If a Dispute is not resolved through mediation within thirty (30) calendar days of the commencement of mediation, the Dispute shall be finally and conclusively resolved by binding arbitration conducted in accordance with the Arbitration and Conciliation Act, 1996 (as amended by the Arbitration and Conciliation (Amendment) Act, 2019). The arbitration shall be conducted before a sole arbitrator appointed by mutual agreement of the parties, failing which the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, Karnataka. The language of the arbitral proceedings shall be English. The arbitral award shall be final, binding, and enforceable upon both parties.

15.4 Governing Law

These Terms and all Disputes arising out of or in connection herewith shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

15.5 Courts of Jurisdiction

Subject to the arbitration provisions of Clause 15.3, the courts of competent jurisdiction in Bengaluru, Karnataka, India, shall have exclusive jurisdiction over all matters arising out of or in connection with these Terms that are not finally resolved through arbitration.

15.6 Limitation Period

Any cause of action, claim, or proceeding arising out of or relating to the Platform, the Facilitation Services, or these Terms must be commenced within one (1) year of the date on which such cause of action or claim first arose. Any cause of action not commenced within such period shall be permanently time-barred.

16.1 Amendments

Leadzo reserves the right to amend, modify, or supplement these Terms at any time at its sole discretion. Amended Terms shall be published on the Platform with an updated effective date, and Leadzo shall endeavour to notify registered Sellers of material amendments by email or through in-Platform communication. A Seller's continued use of the Platform following the effective date of any amendment shall constitute the Seller's acceptance of the amended Terms. If a Seller does not accept the amended Terms, the Seller's sole remedy is to terminate their account in accordance with Clause 12.2.

16.2 Assignment

Leadzo may assign, novate, or transfer its rights and obligations under these Terms to any affiliate, successor entity, or acquirer in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets, without prior notice to or consent of the Seller. A Seller may not assign, novate, transfer, or sub-contract any of its rights or obligations under these Terms without the prior written consent of Leadzo.

16.3 Severability

If any provision of these Terms is held by a court of competent jurisdiction or arbitral tribunal to be invalid, illegal, void, or unenforceable under applicable law, such provision shall be severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect, provided that the severed provision did not constitute a fundamental term of the agreement between the parties.

16.4 Waiver

No failure or delay by Leadzo in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof. No waiver shall be effective unless made in writing and signed by an authorised representative of Leadzo.

16.5 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any other policies or documents incorporated by reference herein, constitute the entire agreement between Leadzo and the Seller with respect to the subject matter hereof and supersede all prior agreements, representations, negotiations, understandings, and arrangements, whether oral or written, between the parties in relation thereto.

16.6 Force Majeure

Leadzo shall not be liable for any failure or delay in the performance of any of its obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure Event. A 'Force Majeure Event' means any event or circumstance beyond Leadzo's reasonable control, including acts of God, flood, drought, earthquake, pandemic, epidemic, governmental or regulatory restriction, civil unrest, war, terrorism, failure of utility services, internet or telecommunications network failures, industrial action, or any other event of a similar nature.

16.7 Notices

All legal notices, demands, or communications required or permitted under these Terms shall be in writing and delivered to Leadzo at support@leadzo.co.in or at its registered address, and to the Seller at the email address or registered address maintained in the Seller's Platform account. Notices delivered by email shall be deemed to have been received on the day of transmission, provided no automated non-delivery notification has been received by the sender within twenty-four (24) hours.

16.8 Relationship of Parties

Nothing in these Terms shall be construed to create any partnership, joint venture, employment, agency, franchise, or sales representative relationship between Leadzo and any Seller. Each Seller is, and shall at all times remain, an independent contractor carrying on its own business.

16.9 Third-Party Rights

These Terms do not confer, and are not intended to confer, any right, benefit, or remedy upon any person who is not a party to this Agreement. No third party shall have any right to enforce any provision of these Terms.

16.10 Language

These Terms have been drafted and executed in the English language, which shall be the governing language for all purposes. In the event of any conflict, inconsistency, or ambiguity between the English version of these Terms and any translation thereof, the English version shall prevail and govern.

This Schedule forms part of and is incorporated into the Terms and Conditions for Service Professionals and sets out the obligations of the Seller as an independent Data Fiduciary in respect of Buyer Personal Data received through the Leadzo Platform, in compliance with the Digital Personal Data Protection Act, 2023 ('DPDP Act') and any rules and regulations made thereunder.

S1.1 Classification of Roles under the DPDP Act

Leadzo Technologies Private Limited acts as a Data Fiduciary within the meaning of Section 2(i) of the DPDP Act in relation to Buyer Personal Data collected through the Platform. Upon Leadzo sharing Buyer contact details with a Seller consequent to a Lead redemption, the Seller assumes the status of an independent Data Fiduciary under the DPDP Act in respect of such Personal Data. The Seller's processing of Buyer Personal Data is independent of and separate from Leadzo's own data processing activities.

S1.2 Obligations of the Seller as an Independent Data Fiduciary

In its capacity as an independent Data Fiduciary, the Seller shall:

S1.2.1 Process Buyer Personal Data only for the specific, lawful purpose of pursuing the commercial engagement opportunity arising from the Lead in connection with which such data was furnished, and for no other purpose.

S1.2.2 Prior to any use of Buyer Personal Data beyond the purpose specified above, obtain the free, specific, informed, and unambiguous consent of the Buyer as the Data Principal, in compliance with Section 6 of the DPDP Act.

S1.2.3 Implement appropriate technical and organisational security safeguards to protect Buyer Personal Data against unauthorised access, loss, destruction, or disclosure, as required under Section 8(4) of the DPDP Act.

S1.2.4 Give effect to the rights of Buyer Data Principals as prescribed under Chapter III of the DPDP Act, including the right of access to Personal Data under Section 11, the right to correction and erasure under Section 12, and the right to grievance redressal under Section 13.

S1.2.5 Not retain Buyer Personal Data for any period beyond that which is necessary for the purpose for which it was obtained, and thereafter ensure the deletion or anonymisation of such data in accordance with Section 8(7) of the DPDP Act.

S1.2.6 Not transfer Buyer Personal Data to any country or territory outside India except in compliance with Section 16 of the DPDP Act and any applicable notification or rules made thereunder by the Central Government.

S1.2.7 Notify Leadzo at legal@leadzo.co.in within seventy-two (72) hours of becoming aware of any Personal Data Breach, as defined under Section 2(s) of the DPDP Act, that involves Buyer Personal Data received through the Platform.

S1.2.8 Maintain a record of all processing activities in respect of Buyer Personal Data to the extent required by applicable law.

S1.3 TRAI Compliance in Outreach Communications

When contacting Buyer Data Principals using contact information received through Lead redemption, the Seller must comply with all applicable TRAI regulations, including the Telecom Commercial Communications Customer Preference Regulations, 2018. The Seller must not employ auto-diallers, robocalling systems, or bulk SMS platforms for contacting Buyers unless the Seller has obtained the requisite authorisation under applicable TRAI regulations and the prior express consent of the Buyer.

S1.4 Liability

The Seller is solely responsible for its own compliance with the DPDP Act, applicable data protection laws, and this Schedule in respect of its processing of Buyer Personal Data. Leadzo shall bear no liability for any breach of data protection obligations by the Seller. The Seller shall indemnify the Indemnified Parties in accordance with Clause 11 of these Terms in respect of any penalty, fine, loss, damage, or claim arising from the Seller's non-compliance with its obligations as an independent Data Fiduciary under the DPDP Act or this Schedule.

For and on behalf of:

LEADZO TECHNOLOGIES PRIVATE LIMITED

• CIN: U62013KA2025PTC209717
• GSTIN: 29AAGCL5322D1ZO
• WORKFLO RANKA JUNCTION, Property No. 224, 3rd Floor, Ranka Junction - 80/3
• Vijinapur Village, Old Madras Road, K R Puram Hobli, Bangalore, Karnataka – 560016
• www.leadzo.co.in | support@leadzo.co.in | +91-99161-10114

These Terms and Conditions are governed by the laws of India. Jurisdiction: Bengaluru, Karnataka.